10-07-2019 11:24 AM
Hello, I recently upgrade this computer from windows 7 due to the discontinuation of its support in January. It has been working fine for over a month. Last week the boot up took a long time. Longer than usual. Then on Friday 10/4/19 when I powered down, it performed an update. Then on Sat. it booted, took a long time, and while I was waiting it had HP on screen and Press ESC Key for Start Up Menu. I worked on it for a while then got a blue screen with a barcode stating computer needed to shut down before damage (or something like that). Restarted and then only to the HP screen (black) and Press ESC Key for Startup Menu.
I have done the following:
1. Rebooted in Safe Mode and then F11 but there was no Restore Date available, but when I cancelled out, it did run a diagnostic and too me to safe mode. Then stopped AUTO Updates using Windows key R. Then Chose to do System Restore and create a restore date. While that was "successful" after reboot, got back to "HP Screen and Press...." and nothing happened.
2. Repeated the process in step one to get me to Safe Mode. This time wouldn't work.
3. Then did F9 and rebooted from "notebook".
4. I then uninstalled the update that occurred just prior to me having this problem using Windows key I.
5. Upon reboot, got back to "HP Screen and Press..." and nothing happened.
6. Repeated the reboot process mentioned in step 3 using F9 and have been working on the computer this way. I have not turned it off. I plan to leave it on and if it ever shuts down, hopefully F9 will still work unless someone can help me.
10-09-2019 02:22 PM
I appreciate all your efforts and expertise in troubleshooting this issue
I suggest you run a System Test to confirm the Hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests
If all the Tests pass, please perform a Reset. You can refer to this Link: https://support.hp.com/in-en/document/c04742289
Keep me posted 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee