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Locked

‎05-30-2022 12:04 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Good day HP community!

I have a notebook 17-×115dx model. It crashes last couple of weeks. I tried the system recovery but it didn't work and the black screen appears with the error saying os not found and that I need to install windows. So I did install windows from a usb drive. After installing windows, the laptop restarted and on the lower left corner of the screen it shows "press esc to startup menu" and stuck in there for a couple of minutes before it finally boot to the main screen. I use the hp diagnostic and my "memory and hard drive" passed the test. So, I did try to update the BIOS from 2016 and now 2020. But after the update and the computer restarted,  the "press esc to startup menu" just flashes like 2 seconds before it continue booting. Please help. Thank you.

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