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‎08-12-2022 06:04 AM

HP Recommended
Product: HP ProBook 650 G1 Notebook PC
Operating System: Microsoft Windows 11

ProBook 650 on Win 11 Pro. On boot the HP splash screen has the previous owner displayed, How to remove?

Category:
7 REPLIES 7

‎08-12-2022 07:23 AM - edited ‎08-12-2022 07:23 AM

HP Recommended

Simplest answer: Ask previous owner

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‎08-12-2022 07:44 AM

HP Recommended
@Mikejp99 wrote:

ProBook 650 on Win 11 Pro. On boot the HP splash screen has the previous owner displayed, How to remove?

it seems from this document that this is not the original windows 11 pro version

https://support.hp.com/us-en/product/hp-probook-650-g1-notebook-pc/5405400/document/c04029874
See the different possibilities to reinstall the computer here

https://support.hp.com/us-en/product/hp-probook-650-g1-notebook-pc/5405400/troubleshooting

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎08-13-2022 01:58 AM

HP Recommended

Prom-not sure I follow? I assume machine  was upgraded by the company that supplied it to the previous owner. How does that affect  my query?

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‎08-13-2022 04:00 AM

HP Recommended

hi

you tell us:
"On boot the HP splash screen has the previous owner displayed, How to remove?"

other than that, we know nothing of where the computer came from..
You have a computer, which was not erased, before being in your hands, it might seem curious..
But anyway, if you want to remove what was from the other owner, you have to erase everything, so either you try the indicated options..
Either if you want to keep windows 11 use the integrated option

https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5...

I can't be sure that it is possible for you to proceed with a complete recovery, of windows 11 not knowing how it was activated

Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work

Use installation media to reinstall Windows 11

 

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎08-15-2022 09:05 AM

HP Recommended

Luckily someone in HP support knew the answer. It is in BIOS and has now gone.

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‎08-15-2022 09:16 AM

HP Recommended

To help the community please send picture of setting in bios, thank you

 

Good luck

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‎08-17-2022 07:29 AM

HP Recommended

most likely with that answer was the asset tag in the bios 

 

on the main menu under Asset tracking number or ownership tag 

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