Primary-replace(47)

[VitalyCh]

Good day!

I can’t start the Windows, it stops booting in windows load screen. After checking system I got a failure in battery test-primary-replace(47).

Could you tell me what I have to do to start my device? May be change a battery? 

great thanks!

best regards

 

[praveen196]

@VitalyCh Welcome to HP Community!

I understand that you are unable to boot the computer due to the battery failure code.

According to the failure code. The battery is faulty. You have to replace the battery.

I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!