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‎02-23-2020 10:19 AM

HP Recommended
Product: ProBook 645 G4
Operating System: Microsoft Windows 10 (64-bit)

I bought a ProBook 645 G4 used exactly 6 months ago. Until then I use it normally, only now I had to change the SSD for a higher capacity one.

 

The problem is that the bios has a password and I don't remember which one it is.

I need to change the boot settings, but because of the password I can't.

 

Any way to resolve this?

1 REPLY 1

‎02-23-2020 01:36 PM

HP Recommended

Hi:

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That was the only way it could be done.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow HP to help with removing passwords.

 

Rule 4.d...

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

You might need to contact the support which required to replace the whole mainboard...

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P.S.
I am a volunteer and I do not work for, nor represent, HP
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