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HP Recommended

Hi, i brought my laptop HP Omen to Euronics for an assistance because my screen was black with green line. So i asked if i could put my laptop under warranty. My laptop was brought in June 2021, so the warranty is still available. Today i toke my laptop back but HP didn't help me with the problem because the damage was submitted by accidental error. So i ask you what is this problem? Here my serial number and my CSO number.  

 

Serial number: [edit]

CSO number: BTVD014101

 

Thank you for help. 

1 REPLY 1
HP Recommended

Hi @Hermes1997 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.


I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.