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‎05-08-2025 06:01 PM

HP Recommended

I started up my new laptop. It downloaded and installed upgrades but would not initialize them. Now I just have a page that says feature match quiz that has been buffering for four hours

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1 REPLY 1

‎05-10-2025 09:15 AM

HP Recommended

Hi @Jojo525,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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