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‎05-01-2020 02:35 AM

HP Recommended
Product: Elitebook 8540w
Operating System: Linux

Hello everyone,

My laptop few days ago, just turn off by himself, and won't turn on again at all. I tried all the solutions with the virtual chat , but without success. My led show some " message" before it's blue and at the end "sparks" some orange.. I have no idea and I that's the wrong time to have this kind of problem with covid in Italy. No assistance at all... Can someone help me? My English is not the best so I ask you some patience to let me understand better. Thanks in advance

1 REPLY 1

‎05-01-2020 05:15 AM

HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 


Depending on the age of the PC and the BIOS vendor...
https://support.hp.com/us-en/document/bph07107

 

 

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