Problem with AMD A10-9600P processor

[Dmitry_496]

Hello! I had a problem with the laptop HP Pavilion 15 ba031ur. The latest BIOS is installed, processor AMD A10-9600P 2.4GHz - basic and 3.3GHz - turbo mode. During the load, the processor lowers the 1.4GHz after 64+*C, but processor can work stably on the frequency 3.3GHz!!! Why do you freak out the frequency in those moments when it should rise! During the load, the laptop can not cope with its task. The same processor in other laptops for example Lenovo works stably and during the load increases its clock frequency. I guess that you deliberately underestimate the frequency during the load, but I downloaded the utility allowing to set the fan's rotation speed to maximum, but in the loads it still lowers the clock frequency. The release of a new BIOS version, solving this problem, allows me to choose the frequency of the processor myself or unlock the BIOS. The laptop is not capable of anything, and under the load is a pumpkin!

[The_Fossette · Accepted solution]

@Dmitry_496,

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[Rolardy89]

Hello,

can you share please the solution since when I have the same problem, and to be honest, mine since some days remain stuck at no more the 1.14 GHz even after launching a game.

thank you.

[A4Apollo]

Hey there! @Rolardy89, 

Please share the product number of the PC to assist you better.

Try updating the windows to the latest version and check if it helps.

Update BIOS and chipset drivers on the PC to the latest version using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant. Click Here

Try the steps recommended below.

Disk Cleanup: 

On the search bar, type Disk cleanup and hit Enter. 

Select the files you want to get rid of under Files to delete. 

Select OK. 

Try the steps recommended below to restore BIOS to default.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to know more information about freezing issues with the PC. Click Here

Lastly, try running a system diagnostics test on the PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Hope this helps!

Have a great day! 🙂

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