Problem with bios system disabled

[Leroy_D]

I wonder if you can help.

Hi there today ; i Left the computer on and found when i came home to find a screen saying Enter ADMIN Password / Power on password? Black screen with blue message

I reset the laptop then it went in like normal only to crash later and restart with the same message?

I have never set a password for this ever and i have had my laptop for over 5 years? HP 360 Envy?

I noticed that you had answered some others on this topic i wonder if you can help as i tried a few passowrds thn the system closed down disabled ( i 70726917).

How has this all of a sudden happened ? is it a virus or and update?How did you figure out that it was a numerical password to unlock it? My Serial is: [edit].

Can you help please

Kind regards

Leroy Samuel Dyer

I would have attached this to a post but the post seems to have gotton super long.

[Cheron-Z]

@Leroy_D

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.