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Locked

‎11-20-2021 02:11 PM

HP Recommended
Product: HP ProBook X360 435 G7

I am forced to enter a power-on authentication password after having set up a second login account and then turn off the laptop totally for the first time. However I did not set an authentication password and therefore don‘t get anywhere with the passwords that I use… also after 3 entries there is no code so I can get a basic password…
I read I could take out some sort of battery… However: is there any other way around this issue? I would love to work on some projects which is kind of impossible like this.

Category:
1 REPLY 1

‎11-20-2021 02:14 PM

HP Recommended

Hey @andreageiger 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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