Problemi tastiera all’avvio

[Kevin115]

Buongiorno, ho un problema con il mio portatile Hp, Windows 10, praticamente ogni volta che lo accendo o lo riavvio alla schermata della password la tastiera non digita, anzi funzionano solo 2 tasti... per accedere digito con il mouse che funziona benissimo “ho dimenticato la mia password”, fa il caricamento per reimpostare la password, da qui poi annullo e ritorno indietro e da li la tastiera funziona benissimo..  vorrei risolvere, ho già aggiornato tutti i driver possibili. Nel caso riuscite a darmi una spiegazione dettagliata dei passaggi per la risoluzione, Vi ringrazio

[kevin-t]

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[Kevin115]

Hello, I have a problem with my Hp laptop, Windows 10, practically every time I turn it on or restart it at the password screen the keyboard does not type, in fact it only works 2 keys ... to access I type with the mouse that works very well " I forgot my password ", do the upload to reset the password, from here then I cancel and go back and from there the keyboard works very well .. I would like to solve, I have already updated all the possible drivers. If you can give me a detailed explanation of the resolution steps, thank you