Problems at windows startup, crash in a black screen with large white squares rapidly flashing

[lucy2970]

Since I received my brand new laptop, it started to have problems at Windows startup. The screen displays blinking squares and it is impossible to access any function. I contacted HP support, they tried to help me but they can´t fix the problem for me. I asked for technical service in my country (Costa Rica) and they denied it because they argued that Latinamerican HP can´t help me on a laptop buyed in USA. Already reset the laptop and reinstall windows and the problem is still hapenning. Somebody can help me?

[Nal_NR]

Hi @lucy2970,

Welcome to the HP Support Community. 

I'd like to help!

Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers/phone and Address). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

[Nal_NR]

Hi @ lucy2970,

We did not hear from you. If you need further assistance, feel free to reach out to us.