• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎03-29-2024 01:57 AM - edited ‎03-29-2024 02:02 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D119AV)

I own a HP Laptop 15S-FQ2050.
And recently I have been having problems starting up the notebook, without having it plugged in.

(Despite partial charge in the battery).


- Also recently, the notebook's date and time has occasionally been incorrect.

According to the Battery Report (Windows 11):
DESIGN CAPACITY: 41,040 mWh
FULL CHARGE CAPACITY: 37,677 mWh
CYCLE COUNT: 122

 

- The battery charge check was unable to test the primary battery for one or more reasons:
The primary battery is close to fully charged (remaining capacity close to >= 90%)

Please perform the steps below:
1. Unplug the AC adaptor to discharge the primary battery for 20 minutes (tried).
2. Retest using the battery check.
If the system cannot power on without AC power, please replace the primary battery (601).

- I have had the notebook since November 2021. (Now out of warranty).

 

I also ran HP PC Diagnostics Windows 2.5.0.0

(All types of Fast Tests and Extensive Tests passed).

 

notebookuser1_0-1711697102431.png

 

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.