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‎06-05-2020 08:40 AM

HP Recommended
Product: HP Chromebook 13 G1
Operating System: Chrome OS

Trying to set up. Manual on line no help. Connected to internet ok. Wants me to join Enterprise Enrollment, which I do not need as I am not part of any organization, business, etc. Will not let me simply go on to next.

2 REPLIES 2

‎06-05-2020 10:36 AM

HP Recommended

@Unicorn74 

Sorry, but support for refurbished computers comes from the Refurbisher, not from HP.

 

You will have to contact where you bought it or return it to them for a refund.



I am a volunteer and I do not work for, nor represent, HP
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‎06-05-2020 12:34 PM

HP Recommended
@Unicorn74 wrote:

Trying to set up. Manual on line no help. Connected to internet ok. Wants me to join Enterprise Enrollment, which I do not need as I am not part of any organization, business, etc. Will not let me simply go on to next.

You need to return this Chromebook.

It should have been deprovisioned prior to being sold.

You will not be able to use !

.

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