Problems with Windows BIOS Update for Victus 15-fb2x

[Kogui]

I had TWO BIOS updates through Windows Update on two consecutive days. They were called Driver Updates. The first updated my BIOS to AMI F.08 and the second to AMI F.09. Since those updates, I have had intermittent issues with Bluetooth cutting out and video freezing for a second with a buzzing noise.
I am running Windows 25H2 (10.0.26220 Build 26220).

I have tried to reinstall video and Bluetooth drivers, and I have reset the BIOS to the default configuration. No changes.

The HP website and HP Support Assistant do not have any newer version of the BIOS. I can't find an older version for my machine and that is compatible with my version of Windows to roll back the BIOS.

Not sure what to do. Very Frustrating!

[Pallipurath]

Hi @Kogui,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that can be frustrating when updates lead to unexpected issues like Bluetooth connectivity problems and video/audio disruptions. I would request you to try to resolve these problems:

Rollback BIOS Update:

•  If the issues started occurring after the recent BIOS updates, you may want to consider rolling back to the previous BIOS version. Check the HP support website for your device to see if an earlier BIOS version is available and for instructions on how to safely perform a rollback.

Driver Reinstallation: 

• Ensuring that you have the correct drivers installed for your system is crucial. Since you've already reinstalled the video and Bluetooth drivers, make sure they are the latest versions provided by HP, not just the generic versions from Windows Update.
• You can find specific drivers by visiting the HP Support Website, entering your model number, and downloading the latest driver software for your system.

Restore BIOS Defaults: 

• Resetting the BIOS can sometimes resolve conflicts caused by updates:
• Enter the BIOS setup menu by pressing the designated key during boot (often F10, F2, or ESC for HP devices).
• Look for an option to "Load Setup Defaults" or "Restore Factory Settings" within the BIOS menu.
• Save and Exit the BIOS.

Windows Update Check:

•  Ensure that your Windows 10 is fully updated. Some issues can arise from incomplete updates or incompatible configurations with new driver updates.
• Go to Settings > Update & Security > Windows Update and ensure all updates are installed.

HP Support Assistant: 

• Use the HP Support Assistant tool to scan for updates and any issues. It might recommend specific updates or fixes for your HP device:
• This software is generally pre-installed on HP systems. If it’s not available, you can download it from the HP website.

BIOS Recovery: 

If the issues are severe, consider performing a BIOS recovery. HP provides resources and guides that can help with this process.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[Kogui]

Hi,

Thank you for your response. I used a 5-day old image of my HD to go back before the updates.  That fixed things. But, the updates appeared again:

HP Inc. Driver Update (1.85.4367.0)

HP Inc. Driver Update (15.9.0.0)

Apparently, HP pushed these through Windows Update.  I did not install them. I'm using a preview version of Windows 11 (25H2) that might have been the issue. Anyway, I hid the updates and will only use HP software and updates in the future.

Thanks again

[Pallipurath · Accepted solution]

Hi @Kogui,

Welcome to the HP Support Community.

Thank you for posting your query.

It's good to hear that you were able to revert to a previous state that resolved the issues you encountered.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[lincoln21]

This is unacceptable. You guys pushed a broken update. Give us an actual fix.

I'm having the same problem, but don't have a backup to go back too.
I've tried everything. Everything is updated, among many other things.

[lincoln21]

Here's a quick fix if you want to avoid a OS reinstall.

Thanks Cromboloni on Reddit:

Win + R > type services.msc > Enter

Find HP One Agent Service > Right click > Properties

Set Startup Type as Disabled > Apply

Click Stop if Running  (This failed for me, but it seems to have still fixed the issue)

Restart.

Good luck!