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BMOELLER
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Message 1 of 2
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Flag Post

Problems with finger touch after BIOS update. The finger touch lock on doesnt work.

HP Recommended
HP ENVY x360 Convertible 15-ds0015no
Microsoft Windows 10 (64-bit)

Hi HP Support.

I have problems with my finger touch that does not work after the latest BIOS update. 🙂 I cannot find a way to install a new finger touch reading. How to solve this problem? I need my computer for studying so this is quite annoying.

Thanks for your reply in advance. 

Kind regards, Britt Moeller.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,102
Message 2 of 2
Flag Post
HP Recommended

@BMOELLER Greetings from the HP Community!

 

Click here to perform a hard reset on your device

If the issue persists, after the above steps, try the below:

  1. Turn off the notebook.

  2. Plug the notebook into a power source using the power adapter.

  3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

       NOTE:

    On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

  4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

    The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

    • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

    • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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