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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Problems with finger touch after BIOS update. The finger tou...

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02-06-2020 12:46 PM
Hi HP Support.
I have problems with my finger touch that does not work after the latest BIOS update. 🙂 I cannot find a way to install a new finger touch reading. How to solve this problem? I need my computer for studying so this is quite annoying.
Thanks for your reply in advance.
Kind regards, Britt Moeller.
02-09-2020 12:39 PM
@BMOELLER Greetings from the HP Community!
Click here to perform a hard reset on your device
If the issue persists, after the above steps, try the below:
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Turn off the notebook.
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Plug the notebook into a power source using the power adapter.
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With the notebook off, press and hold the Windows logo key
and the B key at the same time.
NOTE:
On some notebook models, it might be necessary to press and hold the Windows logo key
and the V key.
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While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key
and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.
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If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.
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If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
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CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.