• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-30-2024 09:57 AM

HP Recommended
Product: HP ProBook 440 G8
Operating System: Microsoft Windows 11

I have a users machine that is stuck on the whirling circle upon booting. The issue is I am unable to run any of the startup repair or reset tools as bitlocker has been switched on. This was not done by me when the laptop was setup and the user knows nothing about it, therfore there is no record of the recovery key. I have tried a hard reset and removed the battery but it just sits on the splash screen. I realise without the bitlocker key there is very little I can do, but is there anything else I can try to get it to boot?

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.