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- Notebook Boot and Lockup
- Probook stuck on splash screen

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07-30-2024 09:57 AM
Product: HP ProBook 440 G8
Operating System: Microsoft Windows 11
I have a users machine that is stuck on the whirling circle upon booting. The issue is I am unable to run any of the startup repair or reset tools as bitlocker has been switched on. This was not done by me when the laptop was setup and the user knows nothing about it, therfore there is no record of the recovery key. I have tried a hard reset and removed the battery but it just sits on the splash screen. I realise without the bitlocker key there is very little I can do, but is there anything else I can try to get it to boot?
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