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‎02-06-2022 10:43 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

2 days ago my HP 15 laptop stopped booting at all. no HP logo, or bios info it just booted to a plain grey screen. after some troubleshooting on google, I managed to pull up HP's Diagnostic tool and the 'System Extensive Test" returned "Processor Check: SOFTWARE ERROR". I assume this means my processor is fried, but I just want to make sure I guess? I can't seem to verify it when looking it up.

Is this Laptop done for?

Category:
3 REPLIES 3

‎02-06-2022 10:47 AM

HP Recommended

Hello @Dewbyboy .
After finishing the analysis, does it show you an error id, if so, please let us know.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎02-06-2022 10:49 AM

HP Recommended

20220206_014828.jpg

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‎02-06-2022 12:18 PM

HP Recommended

it did not.  Thats why ive been having such a hard time looking it up

 

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