Processor Check : module missing

[Murray22]

HP stream 13 serial # [edit]will not boot. It appears that all storage devices are missing. However when I boot a USB device and search to install drivers then all the devices show up. Then once the devices drivers complete their install not storage devices are visible. 

I updated the the bios to F.22 wth still the same errors.

On boot the boot manager has a status of 0xc0000185 - An unexpected error has occurred.

any help appreciated, its a great device that is less than 4 years old.

[The_Fossette]

@Murray22,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04621435

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Murray22]

The unit suffered a hardware failure. The troubleshooting guide assumes a viable system. I figured out my own solution. 

[The_Fossette]

@Murray22,

It is great to have you back and your patience is greatly appreciated.

I am really glad to hear that the issue is resolved.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!