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‎04-03-2020 01:05 PM

HP Recommended

Hi,

 

My laptop HP ENVY x360 displays this error message at startup.

"Product Information not valid 
The following product information programmed into the system board is missing or invalid. 
System Board (00A) - Product Configuration"

 

I have not upgraded the motherboard or changed any system components.

Error occurred after one powering on my computer one day.

 

My laptop is not under warranty .

 

Please can you help me to resolve tihs issue.

 

Regards.

3 people had the same question
1 REPLY 1

‎04-07-2020 07:25 AM

HP Recommended

@TKSolmonson


Welcome to HP Community

 

I have gone through your Post and would like to help

 

The System Information needs to be tattooed once again to the System BIOS and Motherboard.

 

You will need to contact HP Support and check for available Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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