• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎04-04-2020 06:32 AM

HP Recommended
Product: 15-ac038ne
Operating System: Microsoft Windows 10 (64-bit)

Hello

My laptop model is 15-ac038ne and it displays this when I boot up:

"Product Information not valid 
The following product information programmed into the system board is missing or invalid. 
System Board (00A) - Product Configuration"

 

I have not upgraded the motherboard or changed any system components.

Error occurred after one powering on my computer one day.

 

My laptop is not under warranty .

1 REPLY 1

‎04-09-2020 05:20 AM

HP Recommended

@AlaaMoussa

 

Welcome to the HP Support Community.

 

This document should help you with it: https://support.hp.com/in-en/document/c01443496

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->