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‎01-17-2019 12:04 AM

HP Recommended
Product: HP ProBook 450
Operating System: Microsoft Windows 8 (64-bit)

Dear All,

need help with "Product information not valid" issue after device is turn ON before boot. There was no hw replacement. 
Thak you in advance.

HP_err.jpg

 

22 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2019 08:58 AM

HP Recommended

You are most welcome !

 

Sorry, I have no idea how you could obtain the correct details. These may be available in internal HP systems and can probably be seen by technicians, or if there is no specific information, some generic may be entered. No idea, sorry.

It's the technician in the service centers who are more familiar with these specifics.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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6 REPLIES 6

‎01-18-2019 03:32 AM

HP Recommended

Hi @jakuto

 

Welcome to the HP Support Community.

 

Did you perform any BIOS or other updates by chance ?

 

This is not a hardware problem, this is just missing branding information from the motherboard...

You will need to bring this PC (or ship it) to service - HP Authorized Service Center

 

If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

HP Slovakia >> https://www8.hp.com/sk/sk/contact-hp/phone-assist.html

02 6862 2071

 

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
What to do if you need a repair for your HP computer in Europe: HP How To For You | HP Support
What to do if you need a repair for your HP computer in Europe: HP How To For You | HP Support
youtube.com/watch?v=IFi6lQ5lU_c
What to do if you need a repair for your HP computer in Europe Chapters: 00:00 Introduction 00:25 Countries this video is meant for 01:07 How to Contact HP Support Online 01:57 Important Details you need to know for the Repair Process 02:50 Things to do before sending your unit for repair 03:38 ...
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‎01-21-2019 05:11 AM

HP Recommended

Hello,
bios / drivers are up to date. Any chance someone experienced with tool / utility for manufacturer data rewriting/renewing could help?

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‎01-22-2019 02:43 AM

HP Recommended
@jakuto wrote:

Hello,
bios / drivers are up to date. Any chance someone experienced with tool / utility for manufacturer data rewriting/renewing could help?

Hi,

 

The problem is not that your drivers or BIOS are outdated. It's a problem which can only be addressed by HP internal tool which is not available for the mass-public. Anything else which you may do is not official and at your own risk for breaking something (bricking the device).

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎01-22-2019 05:50 AM

HP Recommended

Hi, totaly agree 🙂

Anyway 3prom utlt works fine, any ideas where can I obtain correct m.board ser. no,  SKU no. e.g.?
Thank you

 

 

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‎01-22-2019 08:58 AM

HP Recommended

You are most welcome !

 

Sorry, I have no idea how you could obtain the correct details. These may be available in internal HP systems and can probably be seen by technicians, or if there is no specific information, some generic may be entered. No idea, sorry.

It's the technician in the service centers who are more familiar with these specifics.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎01-22-2019 10:03 AM

HP Recommended

Hi,

thank you for your effort!
BR

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