Product information not valid

[jakuto]

Dear All,

need help with "Product information not valid" issue after device is turn ON before boot. There was no hw replacement. 
Thak you in advance.

[IT_WinSec]

Hi @jakuto

Welcome to the HP Support Community.

Did you perform any BIOS or other updates by chance ?

This is not a hardware problem, this is just missing branding information from the motherboard...

You will need to bring this PC (or ship it) to service - HP Authorized Service Center

If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

HP Slovakia >> https://www8.hp.com/sk/sk/contact-hp/phone-assist.html

02 6862 2071

• Check this video >> https://www.youtube.com/watch?v=IFi6lQ5lU_c

Hope this helps.

[jakuto]

Hello,
bios / drivers are up to date. Any chance someone experienced with tool / utility for manufacturer data rewriting/renewing could help?

[IT_WinSec]

---

@jakuto wrote:

Hello,
bios / drivers are up to date. Any chance someone experienced with tool / utility for manufacturer data rewriting/renewing could help?

---

Hi,

The problem is not that your drivers or BIOS are outdated. It's a problem which can only be addressed by HP internal tool which is not available for the mass-public. Anything else which you may do is not official and at your own risk for breaking something (bricking the device).

[jakuto]

Hi, totaly agree 🙂

Anyway 3prom utlt works fine, any ideas where can I obtain correct m.board ser. no,  SKU no. e.g.?
Thank you

[IT_WinSec · Accepted solution]

You are most welcome !

Sorry, I have no idea how you could obtain the correct details. These may be available in internal HP systems and can probably be seen by technicians, or if there is no specific information, some generic may be entered. No idea, sorry.

It's the technician in the service centers who are more familiar with these specifics.

[jakuto]

Hi,

thank you for your effort!
BR