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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Quick Scan Result Code

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07-22-2020 03:01 PM
I followed the directions for a quick scan from safe mode and it tells me the following: Failure ID: U4VL23-8LUA6C-GXGGRG-C0FU03 and Product ID: 1KV34UA# Anyone know what this indicates and how to fix it?
07-22-2020 03:29 PM
Battery failure.
If there is anything else interesting buried in that code, it is only available to HP Support.
U4VL23-8LUA6C-GXGGRG-C0FU03 | OK | xxxxxxx | 7/22/20 | 601 | Power | AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply | Battery 1 |
Open
Parts and super easy replacement procedure
Page 32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850
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Notes
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
- N/A means the part is not carried / offered for purchase by HP.
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OR
- Use your search engine to find a compatible replacement at your favorite online store.
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