Quick Scan Result Code

[deb801]

I followed the directions for a quick scan from safe mode and it tells me the following: Failure ID: U4VL23-8LUA6C-GXGGRG-C0FU03 and Product ID: 1KV34UA#     Anyone know what this indicates and how to fix it?

[Dragon-Fur]

@deb801 

Battery failure.

If there is anything else interesting buried in that code, it is only available to HP Support.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

U4VL23-8LUA6C-GXGGRG-C0FU03

OK

xxxxxxx

7/22/20

601

Power

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1

 Open

 Maintenance and Service Guide

Parts and super easy replacement procedure

Page 32     Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Description                                                       Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery                   919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery                   919700-850

PartSurfer might be able to tell you exactly which parts came with your computer.

For best results, use the Serial Number for your search

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• Search for your computer / printer / device
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• Select your region / country - PartSurfer must know your general location
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• HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Notes

• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
• N/A means the part is not carried / offered for purchase by HP.
• Parts marked as available for purchase might be available from:  HP Parts Store

OR

• Use your search engine to find a compatible replacement at your favorite online store.

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