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HP Recommended
HP Laptop 17-bs0xx
Microsoft Windows 10 in S Mode

I followed the directions for a quick scan from safe mode and it tells me the following: Failure ID: U4VL23-8LUA6C-GXGGRG-C0FU03 and Product ID: 1KV34UA#     Anyone know what this indicates and how to fix it?

1 REPLY 1
HP Recommended

@deb801 

 

Battery failure.

If there is anything else interesting buried in that code, it is only available to HP Support.

 

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U4VL23-8LUA6C-GXGGRG-C0FU03OKxxxxxxx7/22/20601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1

 

 Open

 Maintenance and Service Guide

Parts and super easy replacement procedure

Page 32     Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

 

Description                                                       Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery                   919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery                   919700-850

 

PartSurfer might be able to tell you exactly which parts came with your computer.

For best results, use the Serial Number for your search

Reminder:  Do NOT post private information (including serial number) here on the Community)

 

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

 

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

 

Notes

  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
  • N/A means the part is not carried / offered for purchase by HP.
  • Parts marked as available for purchase might be available from:  HP Parts Store

OR

  • Use your search engine to find a compatible replacement at your favorite online store.

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 17-bs061st

 

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Dragon-Fur

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