• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Spectre X360 13"
Microsoft Windows 11

My Laptop cost me a fortune. Its new an I keep getting different errors. Mainly when starting up the blue screen appears with an error then restarts. Its different errors so i can pin point the problem. My problem history has some of these issues:

1)The previous system shutdown at 09:13:05 on ‎2021/‎12/‎26 was unexpected. (I did shutdown properly to my knowledge)

2)The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe60f0bb56dd0, 0xffffd388e1c6f0d0, 0xffffe60f06485aa0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 24cb7560-95db-4d05-b6dd-4bcd4028baca.

3) A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: ffab
Parameter 1: 4
Parameter 2: ffffe60f0ef602f0
Parameter 3: d20
Parameter 4: 0
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.100
Locale ID: 7177

Extra information about the problem
Bucket ID: LKD_0xFFAB_ibtusb!BtFdCreateLiveKernelMinidump
Server information: c2901c66-a828-4ce2-85dc-d3088ea59468

4) Shutdown unexpectedly

Problem Event Name: BlueScreen
Code: 9f
Parameter 1: 3
Parameter 2: ffffe60f0bb56dd0
Parameter 3: ffffd388e1c6f0d0
Parameter 4: ffffe60f06485aa0
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.100
Locale ID: 7177

Extra information about the problem
Bucket ID: 0x9F_3_RTKSdWHwCodec_IMAGE_IntcOED.sys

 

It happens now and then. Its still under warranty but its such a mission to take it back and set everything up again and I need this laptop for my new business. This is my first HP and I must say, I love the product but with all these errors I am getting worried and  thinking if I take this back to rather go with another brand. How can I fix these errors from reoccurring.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.