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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Random Errors - Power, hardware and shutdown

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12-26-2021 03:28 AM
My Laptop cost me a fortune. Its new an I keep getting different errors. Mainly when starting up the blue screen appears with an error then restarts. Its different errors so i can pin point the problem. My problem history has some of these issues:
1)The previous system shutdown at 09:13:05 on 2021/12/26 was unexpected. (I did shutdown properly to my knowledge)
2)The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe60f0bb56dd0, 0xffffd388e1c6f0d0, 0xffffe60f06485aa0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 24cb7560-95db-4d05-b6dd-4bcd4028baca.
3) A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: ffab
Parameter 1: 4
Parameter 2: ffffe60f0ef602f0
Parameter 3: d20
Parameter 4: 0
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.100
Locale ID: 7177
Extra information about the problem
Bucket ID: LKD_0xFFAB_ibtusb!BtFdCreateLiveKernelMinidump
Server information: c2901c66-a828-4ce2-85dc-d3088ea59468
4) Shutdown unexpectedly
Problem Event Name: BlueScreen
Code: 9f
Parameter 1: 3
Parameter 2: ffffe60f0bb56dd0
Parameter 3: ffffd388e1c6f0d0
Parameter 4: ffffe60f06485aa0
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.100
Locale ID: 7177
Extra information about the problem
Bucket ID: 0x9F_3_RTKSdWHwCodec_IMAGE_IntcOED.sys
It happens now and then. Its still under warranty but its such a mission to take it back and set everything up again and I need this laptop for my new business. This is my first HP and I must say, I love the product but with all these errors I am getting worried and thinking if I take this back to rather go with another brand. How can I fix these errors from reoccurring.