Random Freezing / BSOD / BIOS error

[AQAWDF901]

Hi, 

In the past couple of months, I have faced some problems in my computer. 

Once, when I tilted my computer to remove the ethernet cable, the screen froze, and I had to restart to fix it. 

Another time, I tried to move the laptop from my table to my bed, and it threw an error at that time. 

Another time, I was cleaning the keyboard, I got a BSOD. 

Yesterday I got BIOS error after I tried to restart. The computer had stopped working when it was sitting still in my desk. 

Later, windows were not accepting my PIN code, I had to re set it up. 

Today, the computer also froze, and when I restarted, PIN wasn't working anymore. 

What is happening? If I show you the system events, will you be able to help? 

[Garp_senchau]

@AQAWDF901, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check for Hardware Issues:

Loose Connections: Moving the laptop might be causing hardware connections (like RAM or hard drive) to get loose. Try reseating them if you’re comfortable opening the laptop.

Battery or Power: Ensure the battery or power connection is secure.

Overheating: Make sure your cooling system isn’t blocked or malfunctioning.

Update Drivers and BIOS:

Update your BIOS and device drivers (especially graphics, storage, and network drivers).

Use HP Support Assistant to check for updates.

Run Diagnostics:

HP laptops have a built-in diagnostic tool. Restart the laptop, press Esc, then select Diagnostics to run a hardware check.

Fix System Files:

SFC (System File Checker): Run sfc /scannow in Command Prompt to fix corrupt files.

CHKDSK (Check Disk): Run chkdsk /f /r in Command Prompt to check your hard drive for errors.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,