01-03-2018 04:12 PM
I'm having an ongoing problem with a relatively new laptop, in that it spontaneously reboots. No screen of death, no error message, nothing - just black, then reboot. No chance to save work, either, which is the major thing.
I'm not super techie, but looking in Event Viewer it seems like there was a "fatal error" with the following details:
Log Name: System
Date: 03/01/2018 22:43:36
Event ID: 20
Task Category: None
User: LOCAL SERVICE
Description: A fatal hardware error has occurred.
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: 11
Processor APIC ID: 0
This is not a new problem, but this is the first time I've associated it with this error message. Any help would be greatly appreciated - I've had this occur twice in the last 12 hours, and obviously it's a major problem.
01-04-2018 12:35 PM
I'm getting basically the same errors on a Pavilion that my wife uses. We started having the spontaneous reboots after installing Windows 10 1709. Looking at the dump file the restarts generated it seems to point to the AMD CPU.
We did have issues with Malwarebytes not being able to start Web protection so I removed and reinstalled. So far, so good. I checked for updates with the HP Support Assistant but there was nothing new. I found a new AMD display driver checking with Device Manager however. Maybe that will also fix some of the issues.
01-20-2018 10:54 AM
This is happening to me too after getting my laptop four weeks ago. It has happened four times in the past week. Has your problem been resolved ot still ongoing?
01-20-2018 02:43 PM
So far I'm so good. I worked with the Support folks who verified I had the latest drivers and firmware. They had me run the system diagnostics that showed my hardware was good. Finally, I was left with doing a restore back to factory defaults. Ugh. Took most of an afternoon to reinstall everything and then bring it back up to Windows 10 1709. So far, after about a week, I'm not had any blue screens / restarts - yet. Holding my breath. My warranty runs out in two months so I'll be keeping a watch on things in case I need to return it for service.
Good luck on your issue.
03-20-2018 01:40 PM
I contacted HP support by live chat using the HP Support Assistant. The agent I was talking to stated that this was a known issue with the graphics adapter. They took control and made some changes. Since then it has worked perfectly.
03-20-2018 03:52 PM
I didn't find anything particular based on my crash. I did change a Fast Startup setting in the power settings section that I'm hoping will help. It's been 4 days and so far no crashes.
I did, update my AMD graphics driver in hope that it may also help out. Fingers are crossed!
05-03-2018 08:53 AM
I am having the same issue with my new HP laptop. Support was unable to resolve and suggested I return it to the store. which I did. I exchanged it for the same model laptop and am having the same issue with the second one. Support has tried updating the BIOS on both systems. I asked them to change the fast start option while they were on it. I am hoping that this resolves the issue of unexpected shut downs.
05-03-2018 09:02 AM
Sorry to hear about your problems on this. I finally disabled the Fast Start on our system and that seems to have fixed it. I've made a vow never to buy anything with an AMD CPU in the future to avoid this. I work in IT and we use HP exclusively but everything we have is Intel only. I should have realized our office did this for a reason!
Best of luck with your issue.
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen (Windows 10, 8, 7)
- HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
- HP Notebook PCs - Computer Does Not Start (Windows 10)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)