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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Random Startup Password

Create an account on the HP Community to personalize your profile and ask a question
11-27-2023 03:40 PM
Occasionally, the laptop will ask for a BIOS/Startup password after a reboot.
Other times, the device will boot into Windows without question.
The device is a refurb and I don't know the password.
After failing to guess the password 3 time I receive [i 73820679] which doesn't pull anything up on google for me.
11-27-2023 04:10 PM
Hey
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,
Stay safe.