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‎10-10-2019 02:43 PM

HP Recommended

10-10-2019 

New HP Envy 15 x360-cn1000 5QZ58EA

Same problem - freezing on daily basis (like once every 6-12 hours in use). Only hard reboot fix it.

2 REPLIES 2

‎10-11-2019 05:16 AM - edited ‎10-11-2019 05:19 AM

HP Recommended

any error codes or does the screen just freeze and you gotta hard reboot.if so i suggest sending the laptop back to hp for a repair because reading this i think its a hard drive failure. it should be free seen that the laptop is brand new

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‎10-17-2019 03:24 PM - edited ‎10-17-2019 03:26 PM

HP Recommended

Just freezes (nothing pops up, it just stands still) and all you can do is hard reboot. It occurs completely random - when browsing, working in word/excel/reading pdf.. The issue does not seem to be connected with usage of cpu/ram - as you say probably hard drive. Im going to return laptop next week.

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