10-11-2019 05:16 AM - edited 10-11-2019 05:19 AM
any error codes or does the screen just freeze and you gotta hard reboot.if so i suggest sending the laptop back to hp for a repair because reading this i think its a hard drive failure. it should be free seen that the laptop is brand new
10-17-2019 03:24 PM - edited 10-17-2019 03:26 PM
Just freezes (nothing pops up, it just stands still) and all you can do is hard reboot. It occurs completely random - when browsing, working in word/excel/reading pdf.. The issue does not seem to be connected with usage of cpu/ram - as you say probably hard drive. Im going to return laptop next week.