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enzzen
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Re: Seeking Battery Replacement V104

Hi,  I used your HP product identifier app. These are the device details given by the app: edited**
Model: X0S43UA HP ENVY Notebook 17-s143cl ALL. My battery needs replacement. I found a seller on ebay. HP has discontinued selling the replacement battery

Please tell me if my specific laptop corresponds to any model included in the following list. And if so, please specify  which one

Thank you

 

"Compatible P/N:
VI04

Compatible laptops:

-HP ENVY 14-V SERIES
-HP ENVY 14-U SERIES
-HP ENVY 14-U SERIES
-HP ENVY 15-K SERIES
-HP ENVY 15-X SERIES
-HP ENVY 17-X SERIES"

 

 

 

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HP Support Agent
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Re: Seeking Battery Replacement V104

@enzzen Welcome to HP Community!

Here's all you need to know about the part tested and approved by HP and how to replace it as well:

(for more details, click here & visit page. 24 - 25 > Chapter 5 > Removal and replacement procedures for Customer Self-...)

 

Note: You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and since you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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enzzen
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Re: Seeking Battery Replacement V104

Thank you  but you did not answer my specific question at all.

Please carefully re-read my previous query

 

Hi,  I used your HP product identifier app. 

---These are the device details given by the app: 

 

---Model: X0S43UA HP ENVY Notebook 17-s143cl ALL.

---My battery needs replacement.

---I found a seller on ebay.

---HP has discontinued selling the replacement battery

---if my Model: X0S43UA HP ENVY Notebook 17-s143cl  corresponds  to any model (or line of Envy laptops included in the following list,  please specify  which one.

 

-HP ENVY 14-V SERIES
-HP ENVY 14-U SERIES
-HP ENVY 14-U SERIES
-HP ENVY 15-K SERIES
-HP ENVY 15-X SERIES
-HP ENVY 17-X SERIES"

 

Thank you Sir

 

 

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HP Support Agent
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Re: Seeking Battery Replacement V104

@enzzen The reason I didn't mentioned much about that is because batteries are specific to your product and is not compatible with any other product mentioned in the list you've shared, hence you can make use of the part number mentioned in the image I shared, and order the same via HP or any local online store such as Amazon or ebay, etc...as the part number is universal and would get your a genuine HP part.

 

I hope that answers your query,  

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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