Spectre X2 not shutting down

[lgurbuz72]

I have exactly the same problem.

[DavidSMP]

@lgurbuz72,

Good day. Thank you for reaching out to the HP community. I will be happy to assist you. 

• Is the computer the same computer as the original poster?
• Please provide the complete model# and product# of the printer to assist you correctly.
• Also let me know the operating system currently installed on the computer to assist you better.

Please furnish all the requested information to assist you correctly,

Thank you and have a blessed week ahead.

[lgurbuz72]

[Riddle_Decipher]

@lgurbuz72

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @DavidSMP, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

If you've already done all the steps as advised in this post from the original thread and yet the issue persists,

• If you haven't used those steps yet: Click here to verify and troubleshoot further,
• If you have and yet the issue persists, please use the instructions from my private message for further assistance:

Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

I hope your day gets better, good luck.