Reboot loop

[Morino]

Hi,

I just bought this laptop and after enabling limited bandwidth so that Windows 10 doesn't constantly update, my laptop crashed with the blue screen error, displaying several stop codes. I have literally tried everything including a bootable USB with Windows 10 on it via Rufus as well as Windows Media creation tool, system recovery via F11, you name it..nothing works. Some help would be appreciated please. Thanks.

[The_Fossette]

Hi @Morino,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2ujvI07

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Morino]

Thanks for the reply, Windows crashed 30 min. after I disabled updates by Enabling "Metered Connections". 

It just keeps rebooting and freezes at a blue screen after a few reboots; I have tried everything, every possible troubleshooting walkthrough or steps outlined online. I can't access system recovery via F11, I do have access to the BIOS, I tried reinstalling or repairing Windows 10 via a bootable flash drive by using Media creation toll as well as Rufus, you name it...Nothing works. It does read my flash drive, but that's all; I don't get a proper startup menu or repair menu like most online steps say you're supposed to get. 

That's about it. I get different error stop codes every time the blue screen of death appears. Sometimes no stop code at all or it doesn't  restart on its own. 

[The_Fossette]

Hi @Morino,

Thank you for the information.

I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Good day! Take care 🙂

Cheers!

[Morino]

Thanks, already talking to them since this morning.

[The_Fossette · Accepted solution]

Hi @Morino,

Thank you for keeping me posted.

I am positive that phone support will take care of the issue.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!