Recommended BIOS update doesn't install

[TERRYSPCS]

HP Notebook 15-ac152sa    P0U71EA#ABU

Support Assistant has recommended BIOS update from current version F.19. "Installed" as instructed but BIOS still shows as F.19 after restart. Update still appears in Support Assistant.

Any  suggestions??

[praveenbv]

HI@TERRYSPCS, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps from the document:-

I understand that you're unable to update the BIOS HP Notebook 15ac116tx  and it needs to download one by one and needs to restart the computer to make sure the Adapter or Charger needs to be connected,
 

Please click on the Version to download the BIOS.

HP Notebook System BIOS Update (Intel Processors)  F.21 Rev.A

HP Notebook System BIOS Update (Intel Processors) F.22 Rev.A

HP Notebook System BIOS Update (Intel Processors) F.23 Rev.A

HP Notebook System BIOS Update (Intel Processors) F.24 Rev.A

HP Notebook System BIOS Update (Intel Processors) F.26 Rev.A

HP Notebook System BIOS Update (Intel Processors) F.27 Rev.A

HP Notebook System BIOS Update (Intel Processors) F.28 Rev.A

HP Notebook System BIOS Update (Intel Processors) F.29 Rev.A

Please click on the hyperlink below to install 

HP Consumer Notebook PCs - Updating the BIOS

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[TERRYSPCS]

Thanks so much for te quick reply!  Why all  the steps??

Any idea what - if any - benefit there is tpo installing all these.

Don;t really like BIOS updates - too many tales of trashed computers!

Are all these really necessary?

Thanks again,  Terry

[praveenbv]

@TERRYSPCS,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!