Recover BIOS's password (not decimal return) Pavilion 15-CW1001la

[Captiano2020]

Hello HP Community,

I need to recover the BIOS password of a Pavilion 15-cw1003la. I read a lot about how to recover, and I tried a lot of methods with no luck.

My BIOS return an Alphanumeric (not decimal) number when I faill 3 times entering the password, something like:
"A [F38FFCAD]" or "A [63F9FEA1]"

BIOS's version is F.42 (according to Dxdiag).

Some users comments on Internet that the solution might be flashing de BIOS again but with a special "flag" to force reset password (normal upgrade doesn't work). I can not modify a BIOS's upgrade files (too risky!), so I need help of the official support of HP to get these files

Thanks for your time and support.

Regards,
Captiano

[WAWood]

@Captiano2020 

Passwords can NOT be recovered; instead, they have to be reset.

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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.