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‎12-04-2020 04:07 PM

HP Recommended
Product: HP Notebook 15-bw011dx
Operating System: Microsoft Windows 10 (64-bit)

Have a failure ID of UCVAMS-8SFAAK-XD7URF-60TM03.  How can I recover from this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2020 04:26 PM

HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05493256

 

After you replace the drive you can use the HP cloud recovery tool with another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.


Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-04-2020 04:26 PM

HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05493256

 

After you replace the drive you can use the HP cloud recovery tool with another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.


Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Was this reply helpful? Yes No
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