cancel
Showing results for 
Search instead for 
Did you mean: 
Doobleshaft2
Level 1
6 4 0 1
Message 1 of 6
170
Flag Post

Recovery Image HP Chromebox CB1-025NA PC

HP Recommended
HP Chromebox CB1-025NA PC
Chrome OS

Does anyone know how to download the recovery image for this Chromebox? I have the recovery app which I can launch through Chrome but this model isn't there.

Should I select one from the list or does anyone have any other suggestions? I've just acquired this box today and someone replaced the OS with something else.

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 6
Flag Post
HP Recommended

@Doobleshaft2

 

I reviewed your post and I understand that you want the recovery image for the Chromebook.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Do you want to reinstall the Chrome OS?
  • What is the exact issue you are facing?

 

In case if you want to reinstall the Chrome OS on the computer then follow the steps in the below article.

 

https://support.google.com/chromebook/answer/1080595?hl=en

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

0 Kudos
Doobleshaft2
Author
Level 1
6 4 0 1
Message 3 of 6
Flag Post
HP Recommended

Thanks for the welcome. I should have shown as more experienced as I'm a former HP Laptop, Desktop and non MFP warranty repair specialist.

I have just got this Chromebox from someone. There's not strictly an issue but it has been customised to run Ubuntu.

While I like Ubuntu, I either want to dual boot it with ChromeOS or just run with ChromeOS and to do this I need the ChromeOS image for this Chromebox.

 

That link is exactly where I went to look for an image. This box is not listed, or at least nothing saying CB1 is available unless it is known by another name?

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 6
Flag Post
HP Recommended

@Doobleshaft2

 

I recommend you contact support and check once.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Doobleshaft2
Author
Level 1
6 4 0 1
Message 5 of 6
Flag Post
HP Recommended

I can't. The only option it appears to give me is support from the HP community.

 

Unlike past times when I could log a support call with key information, I'm now blocked from doing it when I enter what the item is. All I can do is use a chatbot or go to this site.

The main things I am after is:
Recovery image so I can restore to standard or dual boot

Details of how to dual boot or restore the image

 

I've been looking since Friday, September 11th and already confirmed I can't contact support, can't confirm the correct recovery image is available through Google and haven't found it in general searches either.

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 6 of 6
Flag Post
HP Recommended

@Doobleshaft2

 

Help me with your region (Country) in a private message and I will share the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation