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09-10-2020 03:07 PM
Does anyone know how to download the recovery image for this Chromebox? I have the recovery app which I can launch through Chrome but this model isn't there.
Should I select one from the list or does anyone have any other suggestions? I've just acquired this box today and someone replaced the OS with something else.
09-13-2020 08:41 AM
I reviewed your post and I understand that you want the recovery image for the Chromebook.
Don’t worry, I assure you I will try my best to get this sorted.
- Do you want to reinstall the Chrome OS?
- What is the exact issue you are facing?
In case if you want to reinstall the Chrome OS on the computer then follow the steps in the below article.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
09-13-2020 01:29 PM
Thanks for the welcome. I should have shown as more experienced as I'm a former HP Laptop, Desktop and non MFP warranty repair specialist.
I have just got this Chromebox from someone. There's not strictly an issue but it has been customised to run Ubuntu.
While I like Ubuntu, I either want to dual boot it with ChromeOS or just run with ChromeOS and to do this I need the ChromeOS image for this Chromebox.
That link is exactly where I went to look for an image. This box is not listed, or at least nothing saying CB1 is available unless it is known by another name?
09-14-2020 04:14 AM
I recommend you contact support and check once.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee
09-14-2020 05:29 AM
I can't. The only option it appears to give me is support from the HP community.
Unlike past times when I could log a support call with key information, I'm now blocked from doing it when I enter what the item is. All I can do is use a chatbot or go to this site.
The main things I am after is:
Recovery image so I can restore to standard or dual boot
Details of how to dual boot or restore the image
I've been looking since Friday, September 11th and already confirmed I can't contact support, can't confirm the correct recovery image is available through Google and haven't found it in general searches either.