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‎10-09-2025 06:08 AM

HP Recommended

He descargado la herramienta que anteriormente me sugirieron en esta comunidad, sin embargo y luego de intentar varias veces, no logro reinstalar windows en el pc. Les recuerdo que el problema que se me presenta es que al reinstalar windows, el sistema de instalación no reconoce el disco duro interno. El número de serie de mi Envy es CND1363ZX9. Espero una respuesta. Gracias

1 REPLY 1

‎10-11-2025 02:16 AM

HP Recommended

Hey @Bielefer 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

Akhi_H
I am an HP Employee
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