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‎09-15-2018 02:20 PM

HP Recommended
Product: HP Elitebook 8470p
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am wanting to sell my Elitebook 8470p. Before I sell it, I want to reset it completely though. I used Windows 10 on it and used HP Client Security. HP Client Security must of put some lock on my BIOS and now whenever I try to boot into the BIOS it asks me if I want to log into the BIOS as guest or not.

 

The problem is not me not knowing the password or anything, I know the password and the fingerprint is mine also. The problem is me not wanting the person to buy it to have that login popup. I want it gone. 

 

I have already uninstalled HP Client Security but it hasn't gone away. Is there a way I can reset the BIOS completely to get rid of this? Thanks.

 

Please answer soon, I want to sell it soon.

1 person had the same question
1 REPLY 1

‎09-15-2018 02:26 PM

HP Recommended

And now I have just solved it! Login to Guest Mode and then click "Reset BIOS security to defualts", click save and then it will restart. 

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