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isl7399
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HP Recommended

Replaced motherboard System Board 00A

J0G76AV
Microsoft Windows 10 (64-bit)

Hi,

I just had to replace my motherboard.  When I boot up, I get the System Board 00A screen.

I found this page on the website, https://support.hp.com/us-en/document/c01443496

and I have my new CT number.  I can't find how to contact HP to provide the number to resolve this issue?

Thanks,

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HP Recommended

Replaced motherboard System Board 00A

@isl7399 

You might not be able to fix the issue -- as that requires special software that HP no longer releases to the public.

 

You might have to send the laptop in to HP to have them service it -- and if the even WILL do it, they will charge you dearly for that.

 

You need to contact HP Customer Support directly to find out your options:

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
isl7399
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HP Recommended

Replaced motherboard System Board 00A

HI,

Thank you for your answer.  That url redirects me to the page for https://www8.hp.com/us/en/contact-hp/contact.html#section1.  I can't find any phone numbers on that page.  Do you know what the US phone number is to call ?

thanks again

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