Request for BIOS Master Password / SMC.bin File – Serial Number: >removed<

[nix28]

Dear HP Support Team,

I am requesting assistance to clear a forgotten BIOS Administrator Password on my HP Laptop. Due to this lock, I am completely locked out of the BIOS settings and cannot modify my system configurations.

When entering the password incorrectly three times, the system does not generate a bypass hash code. Instead, it displays the message: "Authentication failed. System stopped. Plz press power btn to shut down the system."

Please find the device ownership details below:
Product Model: HP Laptop 15-dw3170nia (Intel Core i7 / 16GB RAM / 1TB NVMe SSD)
Product ID: 4D4K8EA#BH5
Serial Number:

>Do not include the product serial number or any private information<.

I have attached a clear photograph of the original purchase invoice to this email as legal proof of ownership. The invoice explicitly matches the device description and the serial number (cnd2250sr5).

Could you please generate and provide the necessary SMC.bin file (or master reset procedure) to unlock the firmware on this machine?

Thank you for your time and assistance. I look forward to your prompt response.

Best regards,

>Do not include the product serial number or any private information<.

[BeemerBiker]

Unfortunately, for problem with passwords you will need to contact an HP agent.

• Sign in to your support page
• Select the product you need help with and scroll down to support options.
• Select "Contact us". You can change country and language if necessary.

Here is HP's official policy regarding BIOS passwords:
HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

You need to contact an HP agent and explain the problem, or take the PC to an HP authorized repair center.

Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.