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‎06-06-2025 08:50 PM

HP Recommended
Product: HP Notebook - 15-da0091ne

Hi, I have an HP 15-da0091ne laptop, and my BIOS is showing the serial number and product number as '123456' and 'abcdef'. This means the DMI data is missing or corrupted. I need it to be reprogrammed using the HP NB DMI Tool or HP BIOS Configuration Utility."

"I have the correct original serial number and product number from the label under my laptop. Can you please reprogram the BIOS DMI region so that my system identity is restored and TPM/Secure Boot/Windows activation can work properly?

2 REPLIES 2

‎06-06-2025 08:55 PM - last edited on ‎06-08-2025 02:38 AM by Retired

HP Recommended

Here are the info:

Serial Number

  

Edited

Product Number

  

5ES92EA
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‎06-08-2025 09:24 AM

HP Recommended

Hi @Glvdiator,

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

 

My apologies, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

If you would like help resetting the password on your product, please contact HP support in your region. 

 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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