Request for Immediate Replacement – Unresolved Laptop Issue (HP Victus 15)

[reymark1]

(edited)

I am writing to formally request a replacement unit for my laptop, which continues to experience critical issues despite undergoing onsite service.

The unit has been experiencing the following problems:

Sudden shutdowns during use.

Error message on boot: "CMOS checksum invalid".

Intermittent Blue Screen of Death (BSOD) errors.

Physical scratches and damage observed on the unit after the onsite repair, which were not present beforehand.

Despite the onsite service provided, the original issues persist, and the condition of the device has worsened due to handling during the repair process. I have been patient and cooperative throughout this process, but the continued malfunction of the unit is now significantly affecting my productivity and use of the product.

Under the circumstances, I believe a replacement is both justified and necessary. I am therefore respectfully demanding a full unit replacement as soon as possible. Kindly respond to this request within 7 business days upon receipt of this letter. Should there be no action, I may be forced to escalate this matter to appropriate consumer protection channels.

Attached are photos of the physical damage and some issues after the onsite repair service along with the receipt.

I trust this matter will be handled with the urgency and fairness it deserves.

I will no longer accept a second repair attempt. Under the Consumer Act of the Philippines, I have the right to request a replacement if the first repair fails to resolve the issue and causes additional damage.

It’s clear that the original issue (unexpected shutdowns, CMOS error, BSOD) was not fixed, and the device now has physical scratches that were not present before the onsite service. This situation has affected both the functionality and the condition of the unit.

Therefore, I am formally requesting a full unit replacement as soon as possible. I hope you will treat this matter with urgency. Otherwise, I will be forced to escalate the concern through HP global support and the Department of Trade and Industry (DTI).https://drive.google.com/drive/folders/1umNABwQd2JA-AooNbNQeRuwHoGp8g6zS?usp=drive_link 

[Garp_senchau]

@reymark1, Welcome to the HP support community.

Please help us with your HP unit serial number Case ID or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

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