I have an HP Envy 15-ee0002na. This is the AMD Ryzen 7 4700u model.
When my HP Envy either goes into sleep or hibernate model, it sometimes reboots on wake-up.
It does not boot back into the state prior to sleep or hibernate. This is really annoying as all my apps are closed and is not convenient if I step away from my laptop for an extended period of time.
This does not always happen after every sleep or hibernate but happens too often nevertheless.
I have reported into to HP and have a case open. I have been informed by technical support that I now have to send in my laptop for repairs. I however want to avoid this as I need it for work and simply cannot be without a laptop for a period of a week. Also, it is the second HP laptop that I purchased in the space of a year after receiving a refund for another HP Envy after it kept on developing hardware faults.
Can anyone tell me if they have a potential solution that would not require me to send in HP Envy for repairs?
I have updated Windows, all drivers are up to date and have prevented devices from waking up my PC in Device Manager.
Does someone perhaps have any ideas? I am really hoping that this is a driver/Windows issue that can be resolved without sending in the unit for repairs.
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