-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Reset bios password

Create an account on the HP Community to personalize your profile and ask a question
11-17-2018 08:29 AM
I try to reset my bios password, beacuse I forgot it. I read realted articals in forum, instlled BIOS Configuration Utility and System Software Manager, have tried to execute commands according the documentatin giude
bud didn't work.
I created new password file in silent mod with:
HpqPswd.exe /s /p"12345678" /f"sample password.bin"
and according the documentation have to use the following command to modify the BIOS setup password use:
<ERROR msg="BCU return value" real="10" translated="10" />
11-19-2018 10:53 PM
Welcome to the foru @Nemanja88
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.
REO