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HP Recommended
HP Notebook - 17-bs002ds

I need to reset password to unlock my hp laptop now. I have a remote job I need yo do. Please help!  It’s asking me for a Password reset disc which I don’t have. So what do I need to do. Thanks

3 REPLIES 3
HP Recommended

To use a password reset disk or USB stick, you had to have created that BEFORE this issue -- which apparently did not do.  You can not do that NOW.

 

BIOS (and Power) passwords are encoded into the firmware of the motherboard and we have no access of any kind to that. Changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.


I wish we could help you -- but we can't, since we have no way from here to verify ownership of any computer.


Therefore, according to the Community's Rules of Participation:


4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.


Sorry -- we are unable to assist you with that.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

This is sad. So need no use to keep trying to find ways getting into my computer. Great! This s all I need ! Perfect timing really… jobless, broke, credit cards maxed out! 

Thanks for your  response,  appreciate it. 

HP Recommended

If you take the computer to a repair place, they should have a way of getting you access to it -- but you would need to PAY them for that, and we here are not allowed to tell you how that will be done. Sorry.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.