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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎03-22-2020 06:24 AM

HP Recommended
Product: Probook 650 G4
Operating System: Microsoft Windows 10 (64-bit)

How to reset password in HP Smart Start. Fingerprint recognition doesn't work properly and I can not remember or find any suitable password.

 

2 REPLIES 2

‎03-22-2020 09:06 AM

HP Recommended

@Frankofil 


I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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‎03-25-2020 06:01 AM

HP Recommended

HP Support SE cannot solve the problem. I am stuck and have to rely on a almost non functioning fingerprint reader - must be of inferior quality. 50-100 times before it accepts. Same finger on my Samsung S8+ - first time!!!! 

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