Restart

[Forthwind]

Product: Hp Envy x360

Operating System: Microsoft Windows 10 (64-bit)

For a few months now my Envy X360 no longer performs a simple reboot, it is able to shutdown. 

It's more of an annoyance that anything else but at the end of the day, tells me something not right and it should be fixed. 

Upon requesting restart, everything looks normal. Once Windows shuts-down, the screen goes black as you would expect as the laptop drops out of Windows back (partially or briefly) to BIOS. Except that the black screen remains, forever. I have to hold the power button to force a shutdown, then power back on. Everything from this point is ok.

For a Shutdown initiated via Windows, all goes as normal. 

Why does restart not work? I have as seen in another post on here, dropped into BIOS setup and reset to defaults. This did not fix.

[Irwin6]

Hi @Forthwind,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is crashing into BIOS.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps and let me know if that resolves the issue.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support