“Restarting blue screen

[Velez1]

Couple days ago i restarted my computer because it was running pretty slow thought it would’ve fixed it but it clearly didn’t, in fact it made it worse.

Now my screen is completely blue with “restarting” 

hasnt done anything ever since I’ve had it like that for a couple of days and still nothing

anyone knows how to fix this? 

[DavidSMP]

@Velez1,

Good day. Thank you for taking an interest in the HP support forums. I will be happy to assist you here. Great description of the issue. Kudos to you for that.

• Did this occur after a  recent power outage or surge?
• Was there any software change or Windows update that caused this?

Let's try these steps: 

• First, run complete hardware diagnostics on the computer by following instructions from this link: https://support.hp.com/us-en/product/hp-stream-14-z000-notebook-pc/7296828/model/7415863/document/c0... (HP PCs - Testing for Hardware Failures)
• Follow instructions from this section "Run the Extensive Test (2 hours or more)"

This will determine if the computer's hardware is faulty or not. If any component fails, make a note of the failure code for that failed component. The computer then needs to be repaired.

If the diagnostics pass then you could reset windows to factory settings and it should fix the issue.

However, data will be lost. Apps and programs should be reinstalled.

Check this link: http://support.hp.com/ca-en/document/c04742289

to perform the reset.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂