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‎07-19-2020 10:40 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

FAILURE ID PSKUQ1-8J7A69-XD7UQ1-60S503

SHOWN WHEN DID HARDISK CHECKUP AT BOOT

1 REPLY 1

‎07-19-2020 11:08 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

After you replace the drive, you can by using another Windows PC with W7 64 bit or newer, create a USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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